Emerging TechnologyPartner of the Year
The Operating System for
WhatsApp at Scale
Centralize every number, department, and conversation into one secure command center. Gain the governance to secure your data, the AI to automate chats, and the outreach tools to engage and convert your audience at scale.
Trusted by 1000s of global businesses
Why DoubleTickWhatsApp is a black box
WhatsApp conversations today are a complete black-box leading to poor customer understanding and poor customer experience
Problem 1
No visibility across your entire team of agents
Problem 2
Agents are forced to follow up manually
Problem 3
Conversation data never makes it to your CRM
Problem 4
Missed chats, Late replies - Lack of control on CX
MANAGE CONVERSATIONSCentralized inbox to manage WhatsApp chats, calls and groups across all your numbers
Track all conversations across various numbers in one centralised location, simplifying communication management and ensuring nothing gets missed.
AI Agents trained on your data
Reminders and Notes
Description
Advanced filters & Custom views
Chat & Call Summaries
Hierarchical Team Management
“With DoubleTick, Every rep is more productive. We booked 75% more meetings while cutting manual work in half.”
JASMEET SINGH
Chief Commercial Officer, MakeMyTrip
REACH AT SCALESend campaigns from multi-numbers at once through centralized campaign management
Drive higher open rate and response rate with hyper personalised multi-number broadcasts
Create Custom Segments
Advanced conditional filters
Broadcast Analytics
Automatically Retarget Customers
Create and Track CTWA Campaigns
“With DoubleTick, Every rep is more productive. We booked 75% more meetings while cutting manual work in half.”
JASMEET SINGH
Chief Commercial Officer, MakeMyTrip
AUTOMATE EVERY JOURNEYNo-code bot studio and AI Suite to engage customers at scale across all your WhatsApp numbers
Drive higher open rate and response rate with hyper personalised multi-number broadcasts
AI conversation Agents
Automate Lead Assignment
Comprehensive Bot Runs Log
Bot journey analytics
Working Hours Setup
“With DoubleTick, Every rep is more productive. We booked 75% more meetings while cutting manual work in half.”
JASMEET SINGH
Chief Commercial Officer, MakeMyTrip
ANALYSEMulti-number enterprise analytics for slicing and dicing data
Track analytics across all your numbers with the ability to create custom dashboards and reports
Nurture and engage long-tail leads
Automate Lead Assignment
Comprehensive Bot Runs Log
Bot journey analytics
Working Hours Setup
“With DoubleTick, Every rep is more productive. We booked 75% more meetings while cutting manual work in half.”
JASMEET SINGH
Chief Commercial Officer, MakeMyTrip
GOVERN IN REAL TIMESophisticated AI systems to tell you exactly what your customers are saying
Description
Track CX issues in real time to act and resolve quickly before it results in a customer escalation
Security & ComplianceEnterprise grade security\nand compliance you can trust
Mask customer’s sensitive information
and block your agents from sharing theirs
ISO 27001
GDPR
SOC 2
USE CASESFocuses on lead generation, nurturing, and initial engagement.
Description
Nurture and engage long-tail leads
Setup working hours and holidays to automatically inform customers if agents are unavailable
Automate Lead Assignment
Comprehensive Bot Runs Log
Bot journey analytics
Working Hours Setup
HOW IT WORKSFrom onboarding to full automation in 24 hours
Schedule an onboarding call with us
Our team will help connect all numbers and get agents onboarded
Set team hierarchy, roles and permissions for each agent
Embed into your CRM with 2-way sync
Setup automated journeys using our bots studio as required and go-live !